Recap: I've officially taken a massive leap of faith into a BPO and away from Engineering. Still the black sheep of the khandaan.
Welcome to Chapter 2
6 months in my new life, things seem to have changed — but have they really? I'm supposed to be more responsible and focused. Am I that guy now?
Let's find out: I flunked the certification round of the communication training. How? I'm supposedly good at communication — isn't that one of the major reasons I joined a BPO in the first place?
Reattempted the certification test after 1 week of "remedial training." Cleared it. But was moved to a team which has less than 1 second of wait time between customer phone calls. As much as I hated making friends in the first team, I had to do it all over again in the new team. F***.
Where am I with my career plan? Definitely not on track. Several people have more talent and tenure at the company than I do. My goal of becoming a team leader within a year now seems far-fetched.
I haven't cracked the call handling part yet. Every day, 5-15 minutes before logout, I get a call which ensures my shift extends by an hour or two. Honestly? I don't mind this — because the more I practice, the more equipped I'll be to beat experience with hard work.
12 hours of night shift every day eats into your personal life and makes you a borderline vampire. To help you visualise: I used a bedsheet instead of a curtain to ensure not even a shred of light entered my room when I slept during the day.
Amongst all of this, there was a silver lining. It was the discovery of a small biryani shop and dosa shop near Kamanahalli. The dosa was as long as my arm. The biryani had more masala than all the plot twists in Race combined.
So, where am I? The most apt answer: Figuring shit out / surviving.